July 2026

Here's what's new, improved, and fixed on the Grateful platform this month.

🤝 Tip Out v2 - Employees can now manage tip outs directly in the app. Pending transfers can be created, edited, activated or cancelled, and each one is linked to the gratuity it came from so the trail is clear on both sides.

💷 Tipping Overview on Your Home Dashboard - Employees on direct tip payouts now get a tipping summary right on their home dashboard - a quick view of recent earnings without going digging.

👤 Add and Edit Employees from the Dashboard - Managers can now add new employees and edit existing profiles without leaving the dashboard. The forms cover every core profile field, and new starters are assigned to their default groups automatically.

🚩 Tronc Summaries That Need Attention - Summaries requiring review are now flagged with an attention indicator it is visible at a glance which periods need action.

⚙️ Tronc Rule Action Types and Length-of-Service Tiers - Tronc rules can now be set to apply to specific pay actions, and length-of-service tiers can be configured with their own actions. More control over how tips are distributed by tenure and pay type.

🎯 Tronc Points on Shifts - A new tronc engine rule applies tronc points at shift level, so tip distribution can be weighted shift by shift rather than only across the period.

📝 Client Requests - Private, Cloneable and Clearer - Three additions this month. Requests can be marked private so sensitive enquiries stay visible only to the raiser and Grateful. A base tronc amount period field gives support clearer context on what a request relates to. And a new clone button duplicates an existing request in one click, pre-filled and ready to edit.

📄 Bulk Document Recipients and Pay ID Search - Add or remove several employees from a document's recipient list in one action, and find the right people faster with Pay ID search.

🗂️ Bulk Department and Role on Timesheets - Select multiple timesheets in the report and apply a department or role to all of them at once, instead of editing each one.

🔌 Push Tronc Payroll to Wenodo - Wenodo clients can now send tronc payroll - wages and insurance updates - straight from the tronc summary page. No manual export step, and the dashboard shows the push status.

🗺️ Import Role Mapping - Granular definition for mapping job roles from scheduling systems to roles in Grateful. Mappings are set up on the team groups page and applied automatically to timesheet imports from any integration.

⏳ Exclude Employees from the Hours Cap - Specific employees can now be excludes from capped hours rules by PAYE ID. Those employees receive their standard allocation with no cap applied.

🧾 Timesheet Type in Reports and the Portal - Timesheet type is now visible in the timesheets report, the HQ timesheets report and the timesheet view. A toggle shows or hides the column, and the type is included in CSV exports.

🔌 Workforce Import - Three improvements to the Workforce integration. Imported employees now bring their contracted weekly hours across, giving tronc and allocation calculations accurate hours to work from. Agency staff can be excluded with an opt-in setting. And shift data is now fetched in 31-day batches, which makes syncing large rotas noticeably more robust.

📊 Tronc Period Reports in Their Own Tab - Tronc period reports have a dedicated tab on the tronc summary page. Easier to find, and a tidier summary view.

💳 Payment Codes on Every Row of the HQ Fourth Report - The HQ Fourth grouped tronc report now applies each tronc group's payment code to every row of the export, so codes come through consistently.

💰 Consistent Gratuity Split Fields - Tronc split now comes through on imported gratuities, and the owner split is populated when a gratuity is added manually, so split data is consistent whichever way a gratuity arrives.

🎯 Employee Data from Planday and Wenodo - Planday imports now use the hiredFrom date as the employee's start date, and Wenodo imports pick up the PAYE ID from the employee number field.

👥 List or Grid View on Team Members - The team members page now offers a list view or a grid card view. Pick whichever suits you - your choice is remembered next time.

🧹 A Cleaner Earnings Breakdown - Zero hours and rate values are now hidden on the earnings list in the account app, so employees only see figures that mean something.

Got questions about any of these updates? Drop us a message through the chat widget or email [email protected]. 💬